Fees & Cancellations
Kinda Kneady is an owner operator fee for service business. We strive to ensure that fees charged represent value for money.
It is expected that you will pay either before or after the service at the therapist's discretion. Payments options may vary from time to time however cash or direct deposit are the preferred options.
In certain circumstances payment upon invoice may be negotiated prior to service commencing, however such agreement is at the therapist's discretion.
Cancellation within a 24 hour notice period may (at the therapist's discretion) incur a cancellation fee up to the amount of the standard fee for the service.
Travel fees may apply for mobile services and surcharges may apply on weekends, after hours and gazetted holidays.
All discounts are applied for bookings made in advance and during standard business hours. Appointments on weekends and after hours, or made at a time within three hours of the appointment will not receive the discounted rate.
Kinda Kneady will retain your personal information for the purposes of providing the service.
Kinda Kneady will manage any personal information kept about you according to the Australian Privacy Principles.
From time to time Kinda Kneady may provide you with information about our business activities via email or SMS. You may opt out of such communication at any time.
Good faith & Consent
The massage therapy provided which may include relaxation massage, stretches and muscle energy techniques in response to the information you provide to the therapist about your health needs and personal preferences.
The service is provided with the expectation that you have provided relevant information and that by completing all or any part of the Intake Form you are providing informed consent.
It is expected that your therapist will answer any questions you may have about treatment or respond to feedback you provide in a reasonable manner.
Our focus on health and wellbeing underpins all that we do. In specific circumstances where ongoing treatment is required to manage a chronic condition, and financial hardship can be demonstrated, Kinda Kneady may, at its discretion, enter into individualised service provision arrangements.
Kinda Kneady provides remedial, relaxation and therapeutic services only. Sexual services will not be provided. In response to any person engaging in sexualised behaviour the treatment session will be terminated immediately and any fees prescribed, charged or collected will not be refunded or forgiven.